Average Score (166 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

166 Ratings

4.6 Average

Models
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  • Cristian K.08-14-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Lou Ann M.08-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Got an oil change but they didn’t turn off reminder on car that says I need an oil change

    08-12-2025

    Thank you for your feedback. The oil change reminder should have been reset during your visit — we’re happy to correct that at your convenience if it hasn't already been addressed. We do not offer free tire rotations or patching because we are not a tire retailer. We are a Volkswagen repair and service center, and our tire services are billed accordingly. While tire shops may bundle these services, our focus is on manufacturer-trained repairs, maintenance, and inspections to Volkswagen standards.

  • Dwayne N.08-07-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Sales associate Gabriel was so much help and went far beyond the usual expectations.

    08-08-2025

    Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.Thank you for sharing your experience! We're glad to hear that Gabriel exceeded your expectations and made your visit to our sales department a great one. Going the extra mile for our customers is what we aim for, and we’re proud to have Gabriel on our team.

  • Charles V.08-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Service Department is second to none,never had a disappointing experience,price is not cheap but am a true believer you get what you pay for. Car runs great (2022 Atlas) with 40,000 miles still runs like the day we bought it and has always been serviced at VW.MADE Appointment to meet my schedule

    08-07-2025

    Thank you for the kind words and your continued trust in our team. We're glad to hear your Atlas is still running strong, and we appreciate you recognizing the value in quality service. It’s always our goal to make things convenient and reliable. We look forward to seeing you next time!

  • Tammy J.08-06-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Melanie D.08-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Problem was taken care of while I waited in a timely manner.

    08-04-2025

    Thank you for taking the time to leave a review. We’re glad to hear that your issue was resolved promptly during your visit. Providing efficient and timely service is something we take great pride in, and it’s always rewarding to know when we’ve met that standard. We look forward to seeing you again!

  • Gary W.07-31-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Cynthia A.07-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    The continued Service of my 2021 Tiguan was excellently and thoroughly completed as always.

    07-31-2025

    Thank you so much for the kind words and continued trust in our team! We’re thrilled to hear that your service experience with your Tiguan was excellent once again. It’s always our goal to provide consistent, thorough care, and I’m glad we delivered. We appreciate your loyalty and look forward to seeing you next time!

  • Scott S.07-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Katherine A.07-25-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    From the beginning of driving onto the car lot the driving away in a new car it was far and beyond the best experience.