TYPE:ServiceMODEL:JettaYEAR:2024
Little disappointed that I have to return to the dealer to reset the service reminder, since they didn’t after my service, have to take additional time off work to complete what they forgot to complete.
Average Score (159 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
01-09-2025
Thank you for the feedback! We apologize for missing your service interval reset and failing to offer a complimentary wash. When you come in to have the interval reset please ask to see our service manager, Greg Joy.
TYPE:ServiceMODEL:PassatYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2022
Team was friendly, empathetic and responsive to our needs. We were in the middle of a cross country trip and need the repairs done quickly and efficiently, they made it happen!
01-03-2025
Thank you for allowing our family to take care of you and yours!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2024
Jamond Jackson did a good job helping us through the buying process. We visited other competitors and appreciated the forthrightness provided by Jamond.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Renae and the sales team are incredible! I already knew which Cross Sport I wanted and was in and out within 90 minutes.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Very professional staff and oil change was done timely and professional.
12-20-2024
Thank you for allowing our family to take care of you and yours!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
For the second time, I took my vehicle in for service and got it returned to me with some type of additional service needing done. No one contacted for additional service and I didn't find out until picking up my vehicle. At which point I'm then informed I can make an additional appointment.
12-17-2024
We apologize for falling short of expectations. This was your first visit here. Your CEL was on and you had a recall. We repaired the CEL under warranty and completed the recall. There are no additional recommendations. The service light you mentioned indicates that it's time for an oil change and we do not control when it comes on.
TYPE:ServiceMODEL:JettaYEAR:2019
Staff was great.
12-16-2024
Thank you for allowing our family to take care of you and yours!
TYPE:ServiceMODEL:TiguanYEAR:2021