TYPE:ServiceMODEL:TaosYEAR:2023
Average Score (159 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I had paid for a tire rotation and when I went to my car I noticed this to be incomplete. You see, I had the tires marked with different valve stem covers. The service advisor checked with the "new" tech and he claimed he didn't see the request. The car went back in the garage and no later than 15 minutes passed. There was no road film on the front caps so I am concerned that the valve caps were just switched? This experience makes me question the integrity when I count on services that I am paying for are completed Although perhaps an honest mistake, if I didn't have two different valve cover colors, you would have taken money from me for services that I paid for, and not done.
02-27-2025
Thank you for your feedback! As your advisor explained, the technician who serviced your vehicle is a new team member and unfortunately misinterpreted your requested service. However, as you mentioned, it was an honest mistake that we promptly addressed by having two technicians collaborate to adjust your tire pressures, rotate the tires, and reset your TPMS. We appreciate your patience and the opportunity to make things right.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Great service and courteous salespeople. Knowledgeable and interested in my wife's satisfaction. I would recommend to everyone.
TYPE:ServiceMODEL:AtlasYEAR:2021
Service staff was pleasant and helpful. Service took longer than I had initially been advised. It would be helpful if the TV worked while waiting for car service.
02-24-2025
Thank you for the feedback! The TV in our lounge does work. It's just like at your house though, sometimes the guests misplace the remote and we have to go searching for it. Don't hesitate to say something to us next time you're in for service if you're having trouble with the TV.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
All the service associates are nice and friendly.
02-24-2025
Thank you for the feedback! Maintenance items are recommended at various intervals and our maintenance packages are designed to work together as part of a comprehensive service routine.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
They were very professional and caring
02-20-2025
Thank you for allowing our family to take care of you and yours!
TYPE:ServiceMODEL:BeetleYEAR:2019
Stephanie is a wonderful representative for your dealership and VW of America. I appreciated the cleaning of my car (I'm accustomed to that service) and it was a nice touch to receive a rose and chocolates in celebration of Valentines!
02-17-2025
Thank you for allowing our family to take care of you and yours!
TYPE:ServiceMODEL:TiguanYEAR:2024
Great job. Good customer service.
02-17-2025
Thank you for allowing our family to take care of you and yours!!
TYPE:ServiceMODEL:TiguanYEAR:2024
The placement of sensative componentes against an open bumper will not prevent future debri such as a small rock from damaging the same componente in the future. Poor quality and manufacture location. I will never purchase or advise anyone on purchasing a brand new VW.
02-17-2025
Thank you for the feedback. For concerns regarding the engineering, design, and manufacturing of VW vehicles, please contact VWGoA. The client mentioned that the work performed did not correct the issue. We did not perform any work as the client declined repairs because they were not due to a manufacturer defect and as such were not covered under the New Limited Vehicle Warranty.